FAQ'S

HOW IT ALL WORKS

How do I get started?

Getting started is easy, you have 2 options:

  1. Complete our questionnaire here and we’ll reach out to you within 24 hours: https://goo.gl/forms/fkQOk2ErJ35SHS0G3
  2. Schedule a call calendly.com/elitevas

We’ll take it from here!

How Do We Work together?

It starts with a conversation. We’ll discuss what your struggles are, listen carefully to your needs and work together to find a solution. You talk, we listen. It’s that easy.

Am I committed to work with you for a certain period of time?

You can work with a dedicated VA on a month-to-month basis-no long term commitment is required. When you decide to move on, we will finish out your package and all files that belong to you are yours to take.

What if I only have a short project I need help with?

We offer a flat hourly rate for project-based support.

Why do I have to go through the onboarding process?

We onboard because we care. The onboarding process is in place because it helps ensure success with your relationship with us and your VA. Our process includes:

  1. Selection & hiring process.
  2. Interview options (you can interview 2-3 members of our team and choose your VA).
  3. Kick-off meeting between Client Relationship Manager, Client & VA.
  4. Continuous, ongoing support.
  5. Replacement/backup virtual assistants if/when necessary.
  6. Access to our extended team members.

What if I’m having problems with my VA?

You’ll have a dedicated relationship manager that is always available to help if/when a situation arises.

How do I know my information is safe with a VA?

Working with a VA is really no different than working with an in-house worker. You should always have checks and balances in place and be aware of any potential risks whether you’re working with a remote worker or someone in-house. Check out our blog post with more tips on how to keep your information safe HERE.

Although our VA’s sign a NDA with us when they become part of our team, you are welcome to have them sign one that is specific to your business or industry.

Do your VA’s track their time?

Yes, for administrative/legal assistants and digital marketing we use time tracking software and provide a report every week so you can see how and where your VA’s time is spent. For social media, graphic and web design, those are creative packages that do not include time tracking.

Where are your VA’s located?

Elite Virtual Assistants are located throughout the United States.

What type of project management tools do EVA VA’s work with?

At EVA our team members have a wide range of program experience. There are many choices in this area and we work hard to pair you with someone who either knows your software or is knowledgeable in a similar software to make an easy transition.

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Laura Licursi Elite Virtual Assistants Founder
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