Frequently Asked Questions

Yes. We charge a one-time, non-refundable onboarding fee of $498. This covers your personalized intake and pairing process, our proprietary 90-day success plan framework, and access to our extended support team—including backup or replacement assistants as needed.

We accept payments via credit card or ACH. All plans are prepaid to ensure smooth and consistent support.

Yes, there’s an initial 90-day commitment to allow us to build momentum and get you real results. After that, it shifts to a flexible month-to-month agreement with just 30 days’ written notice to pause or cancel.

Absolutely. Your needs may evolve, and we’re built to flex with you. You can scale your hours up or down each month with 15–30 days’ notice.

Transparency is key. Your assistant uses time-tracking software and provides a weekly report detailing time spent and tasks completed. You’ll also get a real-time link to view your usage anytime.

Yes! Your assistant can support other members of your team at no extra cost. All work goes toward your shared monthly plan.

Start with a free, no-pressure Discovery Call. We’ll learn about your goals and challenges, walk you through our process, and help you decide if we’re the right fit. It’s part of our boutique, relationship-first approach.

Yes. Our minimum plan starts at just 10 hours/month, though we recommend 20+ hours to see a noticeable shift in your day-to-day workload.

Yes, we offer a direct-hire option after your first 90 days. Many of our clients go this route after building a strong partnership with their VA.

In your first 90 days, any unused hours roll over to help you ease into your plan. After that, we’ll work with you to right-size your package so you’re never paying for time you don’t need.

We begin with a strategic onboarding process that includes building a tailored 90-Day Success Plan for you and your VA. Together with your dedicated Success Partner, you’ll set priorities, outline deliverables, and establish a communication rhythm. It’s designed to create clarity and momentum so your assistant can make an immediate, meaningful impact.

Yes. During our intake process—before you’re ever matched with a VA—we help you identify the tasks, projects, and responsibilities that are ideal for delegation. This ensures that when your assistant steps in, they’re focused on the right things from day one.

We’ve got your back. While we take great care in our matching process, sometimes things don’t align—and that’s okay. From Day One, we document key tasks and processes to create a clear roadmap. If a change is needed, we can quickly step in with a seamless transition plan and provide a new VA without missing a beat–at no extra cost to you.

Life happens—and we plan for it. If your VA needs time off for any reason, we can have another experienced assistant from our team step in temporarily to maintain continuity. You’ll never be left hanging.

No problem—our virtual assistants are pros at building structure where there isn’t any yet. From the beginning, your VA will help document recurring tasks, streamline workflows, and create SOPs as they go. This sets the stage for consistent execution and scalable growth. But…be prepared to spend the time to onboard and train your assistant so they can build the processes based on the training.

All of our VAs are based in the United States, spanning East to West Coast time zones. This ensures reliable communication, cultural alignment, and availability during standard U.S. business hours—so you get responsive, high-quality support when you need it most.

We set up a custom communication plan from Day One that works for both you and your assistant. Whether it’s daily check-ins via Slack, weekly Zoom meetings, or shared task boards, we’ll align on the best tools and cadence to ensure smooth collaboration and ongoing clarity.

Once your intake form is completed, you can expect to be up and running with your VA in just 5–7 business days. We move quickly—but intentionally—to ensure a smooth and successful start.

We use a proprietary matching process built from years of experience. It takes into account your industry, skillset needs, communication preferences, working style, and more. It’s not random—it’s relationship-focused and results-driven.

We believe chemistry matters. That’s why we incorporate the DiSC assessment into our onboarding to help both you and your VA understand each other’s work style, strengths, and preferences. It’s part of building a successful long-term partnership—not just a task match.

We offer three flexible service tiers to match your firm’s needs:

1. Fractional Legal Support – Scalable, part-time support for managing daily operations like document prep, calendaring, billing, filings, and more.
2. Strategic Hire – We recruit and present top candidates to match your criteria, and you get a 90-day trial before deciding to hire or keep them fractional.
   
3. Premier Placement – Our full-service recruiting solution for when you’re ready to make a long-term hire, including sourcing, vetting, and placement guarantees.

👉 View our full pricing breakdown here Pricing Page

Fractional support offers flexible, part-time assistance from our existing team. Strategic Hire is a more customized placement where we recruit based on your unique needs and give you a 90-day trial period before hiring full-time or continuing fractionally.

While our legal support offerings are tailored for solo and small firms, we also work with business executives and professionals who need high-level administrative help—legal or not.

No problem! We can create a hybrid plan that draws from both service lines. Our team will build a custom support model that ensures every area of your business is covered without duplication or confusion.