Body Language & Your Office by Megan Murphy
Your connections to people are much deeper when you consider body language and facial expression. However, despite a previously estimated 93% of all conversations ending up non-verbal, body language ends up overlooked by most people.
Later studies even found that 93% is too small of a number and that between facial expression, tone of voice, and posture, nearly an entire conversation could be had without so much as a word!
But how do you know what to look for when you’re talking to someone?
Thankfully, we all know at least some common body language indicators, like avoiding eye contact, which could mean someone is lying, or a hand placed on the hip could mean frustration. Even simpler: a smile means happiness.
I’ve written about body language for a while but never thought of it in a professional setting. So, I wondered, digging deeper, if some business-specific postures and facial expressions could help business owners and their teams communicate more effectively. It just so happens that’s this month’s theme, in case you missed the November EVA Blog!
Let’s begin. At first glance, some obvious answers are sitting up straight, looking into the eyes of those speaking, and having a firm handshake. And those are good habits to practice, but what else can help get your point across?
Mirroring
Mirroring someone’s movements or posture indicates that you’re interested in what they have to say. It also shows that you may think or feel alike.
For example, while in a job interview or meeting someone for the first time, it’s a good idea to mirror them to make them feel comfortable and valued.
Do as I say and not as I do? Not true!
Crossing your legs or arms
This is a good way to show disapproval softly. Mostly, this means you’re closed off to what’s being said.
If you’re listening to a team member’s complaint, gripe, or bad idea, a good way to gently show that you aren’t happy with it is to cross your arms and/or legs while they speak. Of course, you’ll still need to verbally tell them you don’t approve, but this small motion can soften the blow.
Nodding
While nodding your head still means yes, good, or go ahead, nodding too often or aggressively can make someone feel insecure. Giving too much approval, verbally or non-verbally, can make the person you’re giving the approval to feel like you don’t have much faith in their ability to complete the task.
Eyebrows
Your eyebrows are extremely efficient at getting a point across.
Have you ever spoken to someone, and they raised both eyebrows? They were probably signaling discomfort or shock. Meanwhile, one eyebrow can act as a suggestive or exclamation point while speaking.
But beware of your eyebrows. They can often speak for us when we’re having a conversation! “If we are trying to mask our feelings, we do it with our lower face. The upper face is under a little less control.”’ says the LA Times.
These are just a few examples. If you’re trying to be welcoming to a new team member, make sure you leave your arms relaxed, offer your palm up on the table, and make plenty of eye contact to show that you’re open and engaged in the conversation.
If you’re talking to clients or investors, and are too nervous to look them in the eye, try looking at their eyebrows. It’ll appear like you’re looking them in the eyes without intimidation. Besides, it’s best to watch their eyebrows for subliminal messages…!
Step outside your comfort zone and see what you find when you start noticing the non-verbal signs your team or clients are giving off.
Need someone to cover your desk while you pay closer attention? Hire a VA
